Refund Policy

At Cookies & Schmear, we strive to provide fresh, high-quality baked goods. Because our products are perishable, our refund policy is limited.
All Sales Final
Due to the perishable nature of baked goods, all sales are generally final.
We do not accept returns on food products once they have been delivered.
Order Issues
If there is an issue with your order, such as:
receiving the wrong item
missing items
damaged products upon delivery
please contact us within 24 hours of delivery.
When possible, please include a photo of the issue so we can review it.
Depending on the situation, we may offer:
a replacement product
store credit
a partial or full refund
Refunds or replacements are issued at our discretion.
Delivery Issues
Refunds will not be issued if delivery cannot be completed due to:
incorrect delivery address
lack of building access
customer unavailability at the delivery location.
Customers are responsible for providing accurate delivery information.
Raw Dough Products
Some orders may be provided as raw cookie dough for home baking. Once delivered, Cookies & Schmear is not responsible for issues related to improper baking, preparation, or storage.
Processing Refunds
If a refund is approved, it will be issued to the original payment method used during purchase.
Processing times may vary depending on the payment provider.